Products listed on the FELCO USA Official Online Shop are processed and shipped by the Subsidiary of FELCO SA in the USA:
PYGAR USA, Inc.
10002 Aurora Ave N
Suite 36, PMB 393
Seattle, WA 98133-9348
General inquiries and product information:
- Payment is required upon order confirmation.
- Payment by credit card is the sole form of payment accepted.
- If required, local sales taxes are applied.
Order processing and shipping
- Based on availability, orders received are shipped next business day from our location in New York State.
- To cancel an order you have placed, please contact PYGAR USA, Inc., by either email or phone
- If you require a copy of your invoice, please contact PYGAR USA, Inc., by either email or phone for a copy.
- All FELCO products are guaranteed against manufacturer’s defect for up to one year from date of purchase.
- Any good found to be defective within one year of date of purchase will be repaired or replaced once the item along with the original bill of purchase has been returned to PYGAR USA, Inc. Please contact PYGAR USA, Inc., by either email or phone, for instructions on how to file a warranty claim.
- PYGAR USA, Inc., is the sole determiner of product defect.
- PYGAR USA, Inc., shall not in any event be liable for costs of any special, direct, indirect, incidental or consequential damages to anyone by reason of fact that such product does not conform to this warranty.
- Any item may be returned within 30 days of date of purchase for refund. Items must be unused. If returning parts, the item must be unopened. Please contact PYGAR USA, Inc., by either email or phone, for instructions on how to process a return.