These conditions apply to the sale and supply of products listed on the FELCO USA Official Online Shop operated by the Subsidiary of FELCO SA in the USA:
PYGAR USA, Inc.
10002 Aurora Ave N
Suite 36, PMB 393
Seattle, WA 98133-9348
General inquiries and product information:
- Prices shown in USD and without taxes.
- Payment is required upon order confirmation.
- Payment by credit card is the sole form of payment accepted.
- All orders are subject to tax; there are no tax-exempt orders.
Order processing and shipping
- Based on availability, orders received are shipped next business day from our location in New York State.
- All orders are subject to a flat rate shipping fee under the following structure:
- order subtotal under $25 receives a $5 shipping charge
- order subtotal over $25 receives a $12 shipping charge
- order subtotal over $200 receives no shipping charge
- shipments to Hawaii and Alaska are subject to a different shipping charge. Please contact PYGAR USA, Inc. for more information
- Shipping is to be carried out by via UPS Ground or USPS
- To cancel an order you have placed, please contact PYGAR USA, Inc., by either email or phone
- If you require a copy of your invoice, please contact PYGAR USA, Inc., by either email or phone for a copy.
- All FELCO products are guaranteed against manufacturer’s defect for up to one year from date of purchase.
- Any good found to be defective within one year of date of purchase will be repaired or replaced once the item along with the original bill of purchase has been returned to PYGAR USA, Inc. Please contact PYGAR USA, Inc., by either email or phone, for instructions on how to file a warranty claim.
- PYGAR USA, Inc., is the sole determiner of product defect and the product in question must be sent to PYGAR USA. Inc. for a warranty inspection.
- PYGAR USA, Inc., shall not in any event be liable for costs of any special, direct, indirect, incidental, or consequential damages to anyone by reason of fact that such product does not conform to this warranty.
- Please contact PYGAR USA, Inc., by either email or phone, for instructions on how to process a return.
- Any item may be returned within 30 days of date of purchase for refund.
- There are no exchanges for a different item.
- Items must be unused and with the original packaging.
- If returning parts, the item must be unopened.
- The customer is responsible for the cost and method of return shipping.